Privacy Policy

OneDotNet Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our network services, including FastSox, OneDot SDWAN, and OneDot SASE (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

1. Company Information

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our Services
• Contact our support team
• Sign up for our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact details (email address, phone number, postal address)
• Company name and job title
• Account credentials (username and encrypted password)
• Payment information (processed securely by third-party payment providers)
• Communication preferences

2.2 Technical and Usage Data

When you use our Services, we automatically collect certain information:

• Device information (IP address, device type, operating system, browser type)
• Connection data (network information, connection logs, bandwidth usage)
• Service usage metrics (features used, session duration, performance data)
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Network Traffic Data

Important Note on VPN and Network Services: We operate a strict no-logs policy for network traffic. We do not collect, store, or log:

• Websites visited or applications used
• Content of data transmitted through our network
• DNS queries
• Connection timestamps associated with specific users
• Individual browsing history or activity

We may collect aggregated, anonymized metrics for network optimization and service improvement purposes only.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our network services
• Account Management: To create and manage your account, process payments, and handle subscriptions
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communication: To send service updates, security alerts, and administrative messages
• Marketing: To send promotional materials and newsletters (with your consent, which you can withdraw at any time)
• Security: To detect, prevent, and address fraud, security threats, and technical issues
• Analytics: To analyze usage patterns and improve our Services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Legal Basis for Processing (GDPR)

Under the UK GDPR and EU GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our Services under our Terms of Service
• Legitimate Interests: To improve our Services, prevent fraud, and ensure network security
• Consent: For marketing communications and certain cookies (which you can withdraw at any time)
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf, including:

• Payment processing
• Cloud hosting and infrastructure
• Customer support tools
• Analytics and monitoring services
• Email delivery services

5.2 Business Transfers

In connection with any merger, acquisition, or sale of company assets, your information may be transferred to the new entity.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of others. However, our no-logs policy significantly limits the data available for such disclosures.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Account information is retained while your account is active. After account deletion, we may retain certain data for legal and compliance purposes. Network traffic data is not logged, as per our no-logs policy.

8. Your Rights

Under UK GDPR and EU GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to certain types of processing, including marketing
• Rights Related to Automated Decision-Making: Right not to be subject to automated decisions with legal or significant effects
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@onedotnet.com. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.

9. International Data Transfers

As a global network service, your data may be transferred to and processed in countries outside your jurisdiction, including the UK, EU, and other regions where we operate network nodes.

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, and compliance with UK GDPR requirements.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: